Quality Guarantee

At Mindalore Butchery, we are committed to delivering the freshest, highest-quality meat. All products are prepared daily under strict hygiene and food-safety standards.
If you are not satisfied with the quality, returns may be made within 24 hours with proof of purchase for assessment.

Pricing & Payments

All prices are clearly displayed and include VAT where applicable.

We accept EFT, card payments, and secure payment links.

All orders must be paid in full before preparation or delivery.

No cash on delivery unless stated otherwise.

Orders & Collections

Place orders in-store, via WhatsApp, or through our online ordering system.

Orders are processed only once proof of payment is received.

Collection times will be communicated to ensure freshness.

Delivery Policy

Delivery is available in selected areas.

Delivery fees vary by location.

Please ensure someone is available to receive your order at the arranged time.

Refunds & Returns

Returns are accepted only for quality issues.

Products must be returned in their original state (uncooked and unseasoned).

Refunds are provided after inspection and approval by management.

Food Safety Commitment

Once products leave our store, customers are responsible for proper storage and refrigeration.
Mindlealore Butchery cannot be held liable for spoilage due to mishandling after collection or delivery.

Special Orders

Bulk orders, custom cuts, and catering requests must be placed in advance.

Deposits may be required for large or special orders.

Customer Conduct

We strive to provide friendly, respectful service. Any abusive or disrespectful behavior toward our staff will not be tolerated.

Privacy Policy

Your personal information (name, contact details, and order info) is kept confidential and used only for communication and processing your orders.